Returns

Returns & Refunds

Changed your mind? Here's everything you need to know.

We want you to love your Elevate Rings. If something isn't quite right, we're here to make returns as straightforward as possible. This policy applies to orders placed through this website and sits alongside your statutory rights under UK consumer law.

Our returns window

You may return eligible items within REQUIRES_CONFIRMATION (typically 14 or 30 days) of receiving your order. Items should be unworn, in their original condition and packaging.

Please note: for reasons of hygiene, we're only able to accept returns of unworn items in their original condition. Faulty items are, of course, always covered.

How to return an item

  1. Get in touch via our Contact page with your order number and the item(s) you'd like to return.
  2. We'll confirm the next steps and provide our returns address.
  3. Package the item securely, including any original packaging.
  4. Send it back to us at [RETURNS ADDRESS]. We recommend using a tracked service and keeping proof of postage.

Refunds

Once we've received and inspected your return, we'll process your refund to the original payment method. Please allow REQUIRES_CONFIRMATION for the refund to appear, depending on your bank or card provider. Original delivery charges may be non-refundable except where an item is faulty.

Faulty or incorrect items

If your item arrives faulty, damaged or not as ordered, please contact us as soon as possible and we'll put it right. Return postage for faulty items will be covered.

Need a hand?

Our team is happy to help with any questions about your return — just get in touch.