Frequently Asked Questions

Elevate Rings are beautifully designed rings with a discreet moving element — a band or centre you can spin, slide or rotate. They're jewellery made to move with you, giving busy hands something smooth and satisfying to reach for throughout the day.

Each style has its own gentle movement: spinning rings have an inner band that rotates freely, rotating rings have a turning centre, and sliding rings pair two bands that glide along one another. There's nothing to set up — simply wear and use whenever you like. Our How Elevate Rings Work page explains each one.

We're a UK jewellery brand. [PLACEHOLDER: confirm business location and registered address before publishing.]

REQUIRES_CONFIRMATION — confirm whether Elevate Rings is online-only or has a physical shop/stockists before publishing.

Our Ring Size Guide walks you through measuring at home with a strip of paper or an existing ring, and includes a UK/EU/US conversion chart. Remember that adjustable styles don't need a size.

Some of our rings are adjustable and need no size at all; others are made in fixed sizes. Always check the individual product page to see which applies before ordering.

If a fixed-size ring isn't quite right, our Returns & Refunds page explains how to return or exchange it. Exchange and returns-window details are marked REQUIRES_CONFIRMATION until finalised.

Available sizes are shown on each product page. REQUIRES_CONFIRMATION — confirm whether half sizes are offered before publishing.

The collection uses a range of materials, including stainless steel, 925 sterling silver, silver-plated and gold-plated finishes. Because it varies by style, the exact material is listed on each product page — see Materials & Care for more.

Store it dry and separate from other pieces, put it on after moisturiser and perfume, and wipe it gently with a soft cloth after wear. Avoid harsh chemicals. Keeping spinning and sliding styles clean and dry helps the movement stay smooth.

As a general rule, it's best to remove jewellery before showering, swimming or washing up. Prolonged contact with water, soap, chlorine and salt can affect finishes over time, and plated pieces especially prefer to stay dry.

Yes — our rings are designed for everyday wear. A little routine care keeps them looking their best; our Materials & Care page has simple guidance.

We offer free UK delivery on orders over £40. Charges for orders under £40 are shown at checkout. [PLACEHOLDER: confirm standard delivery charge before publishing.]

Delivery timeframes: REQUIRES_CONFIRMATION. See our Shipping & Delivery page for the latest details.

REQUIRES_CONFIRMATION — confirm whether international delivery is offered, and to which countries, before publishing.

Once your order is on its way, you can follow it on our Track Your Order page, or use the link in your shipping confirmation email.

We want you to love your rings. If something isn't right, our Returns & Refunds page explains how to return an item and the returns window that applies. Some details are marked REQUIRES_CONFIRMATION until finalised.

Returns window: REQUIRES_CONFIRMATION. Please see our Returns & Refunds page for the current policy.

Start by visiting our Returns & Refunds page. The exact steps and returns address are marked REQUIRES_CONFIRMATION until finalised. If in doubt, contact our team.

Refund timeframes: REQUIRES_CONFIRMATION. Once your return is received and checked, we'll process your refund and confirm by email.

Your ring arrives carefully packaged and ready to wear. If you'd like it gift-ready, you can add a gift bag or gift wrapping at checkout. [PLACEHOLDER: confirm standard packaging inclusions before publishing.]

We aim to dispatch quickly, so please contact us as soon as possible if you need to make a change. REQUIRES_CONFIRMATION — confirm the amendment/cancellation window before publishing.

Please check your spam or junk folder first. If it still hasn't arrived, contact our team with the name and email used at checkout and we'll help.

You can reach us via our Contact page. Please include your order number so we can help as quickly as possible.

Absolutely. Add gift wrapping or a gift bag at checkout and your order will arrive beautifully presented. A set of four also makes a lovely, ready-made present.

Yes — you can add a gift bag or gift wrapping to your order at checkout for a small charge.

Choose any four rings and pay just £39.99 for the set — a saving on buying individually. Head to Build Your Set, pick your four favourites and add them to your cart together.

REQUIRES_CONFIRMATION — confirm whether a gift receipt / price-free packing slip option is offered before publishing.